Refund Policy

1. Overview

At NovaBrand AI, we strive to provide exceptional value through our AI-powered video generation product. This Refund Policy outlines the terms under which refunds may be issued for subscription payments.

Due to the digital nature of our services and the computational resources required to generate AI videos, refunds are handled on a case-by-case basis. Please review this policy carefully before making a purchase.

2. Free Trial and Free Plan

We offer a free plan with 1 credit per month that allows you to experience NovaBrand AI before committing to a paid subscription. We strongly recommend using this free credit to ensure our service meets your needs before upgrading to a paid plan.

3. Refund Eligibility

3.1 Eligible for Refund

You may be eligible for a refund in the following circumstances:

• Technical Issues: If our service experiences significant technical problems that prevent you from using your credits during a billing period, and our team is unable to resolve the issue within a reasonable timeframe.
• Duplicate Charges: If you were accidentally charged more than once for the same billing period.
• Unauthorized Charges: If a charge was made without your authorization (subject to verification).
• Service Not as Described: If the service fundamentally differs from what was described at the time of purchase (within the first 7 days of a new subscription).

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at contact@novabrandai.com with "Refund Request" in the subject line.
2. Provide Details: Include your account email, the date of the charge, and a detailed explanation of why you are requesting a refund.
3. Allow Processing Time: We will review your request within 3-5 business days and respond with our decision.
4. Refund Processing: If approved, refunds will be processed to your original payment method within 5-10 business days. The exact timing depends on your bank or credit card company.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

Any refund requests will be processed according to the policy in effect at the time of the original purchase.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us: